Terms and Conditions 

Personal Details.

All personal details provided of the owner and animal presented, (including their medical and behavioural history) are up to date and correct. Details are not shared outside Floofy Paws Dog Grooming and will be kept for 2 years.

After this they will be deleted. These details are for insurance purposes, by not providing all the information you will not be able to claim against my insurance.

 

Emergency Treatment

In an emergency if Floofy Paws Dog Grooming needs to take your dog to your registered vet for emergency treatment due to injury or illness not caused by Floofy Paws Dog Grooming during the appointment. Floofy Paws Dog Grooming will not be held liable for the fees.

 

Deposits and Cancellation

A £20 non-refundable deposit per dog will be required to secure the booking which acts as the cancellation fee. This will need to be paid within 24 hours of the booking being made, if not then you do not have an appointment.

You can cancel your appointment at any time however, within 48 hours’ notice will result in the full payment of the appointment to be paid. This must be paid before another appointment can be made and all future appointments will be cancelled.

 

Late to an appointment

Lateness of more than 20 minutes will result in the appointment being cancelled and you will be liable for full payment of the booking. Lateness results in delays for other owners and I will not have a sufficient amount of time for the service booked. Fees must be paid before another appointment can be made and all future appointments will also be cancelled.

 

Vaccinations

Vaccinations must be up to date. If they are not up to date or you have decided not to vaccinate, Floofy Paws Dog Grooming will not be held responsible for any illnesses or injury that could be prevented with the vaccinations.

 

Flea Treatment

Flea treatment must be up to date. If treatment isn’t up to date or you choose not to treat your animals, Floofy Paws Dog Grooming will not be held liable if your animal catches fleas. If your pet visits the parlour and is found to have flees a £30 fee will be added to your appointment for a flea bath and the extra time needed for the treatment to take effect.

 

This WILL NOT treat your animals for fleas, and you will need to seek further flea treatment and home treatment. If fleas are found on more than one occasion, you will no longer be accepted as a customer at Floofy Paws Dog Grooming. Your appointment will be ended immediately, and you will be liable for the full-service fee and all discounts will be revoked. 

 

Appointment Extension

If the appointment needs to be extended due to your animal misbehaving during the groom (biting, taking muzzles off, damaging any equipment, thrashing), you will be charged an additional fee of £10. The owner will be informed of this before collection if it is needed. We will only muzzle your animal if they are trying to bite, this is to keep the staff and animal safe. If owners make me aware of these behaviours prior to appointment this fee will likely be avoided.

 

Photos and Videos

Photos and videos of your animals will be posted on Floofy Paws Dog Grooming social media to build my portfolio and for advertising. The social media includes Facebook, Instagram, Google, Tiktok and for any other advertising needs. This includes before, during and after pictures. Also their name. If you do not wish for any of these to be posted you must make me aware as soon as possible.

 

Payments and Disputes

Your dogs will be returned to you after full payment of Floofy Paws Dog Grooming charges for the services provided, fees discussed at booking of appointment and any additional fees will be discussed during the groom. Payment is to be made via cash or bank transfer. Further, you understand that any disputes will be settled only after full payment has been made for the services.

 

End a service early.

Floofy Paws Dog Grooming reserve the right to refuse service, end the appointment or not do part of a service due to injury or illness of the pet presented. If the appointment has been attended with no discussion about any injuries or illnesses the FULL appointment is payable on the day of the appointment.

 

Emmi-Pet

All appointments will be booked in advance and the 12 sessions are only for the month booked. If you are have to cancel an appointment for any reason then you will lose that appointment. Cancelled appointments will NOT be carried over to the next month.


If you choose to book a full groom service or spa treatment at the same time as your scheduled package appointment you will not receive the add on discount as you are receiving a discount for all 12 appointments. Full payment of the package is to be made on the day of booking for the package to be confirmed.

 

The Scheme is only available at Floofy Paws Dog Grooming and can not be transferred to a different groomer who offers Emmi-pet.

 

 

Terms and Conditions last updated 15/07/2025